Washington Health Benefit Exchange: I just finished talking to a woman at the Washi...
A Washington Health Benefit Exchange customer review by GetHuman user ~mouse41 from November 22nd, 2017
Background on ~mouse41's case
GetHuman: ~mouse41 - can you tell our other Washington Health Benefit Exchange customers when your case took place?
~mouse41: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Washington Health Benefit Exchange, and if so, how?
GetHuman: And which of these common Washington Health Benefit Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~mouse41 a list of common Washington Health Benefit Exchange problems)
~mouse41: "Get insurance" was why I was trying to call.
~mouse41's review of Washington Health Benefit Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Health Benefit Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mouse41: I just finished talking to a woman at the Washington Health Benefit exchange. I might as well have been talking to a computer.She gave me robotic answers, which did not address my questions. When I questioned her further, she only repeated her standard answer. She did NOT explain anything I really needed answers to. I was so frustrated with her uncaring attitude, that I when I hung up I was in tears. Awful horrible experience!!!
GetHuman: Let's quantify your experience contacting Washington Health Benefit Exchange. On a scale of 1 to 5, how easy is it go get help on a Washington Health Benefit Exchange problem?
~mouse41: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mouse41: I'd give them a two out of five on communication.
GetHuman: And what about Washington Health Benefit Exchange's ability to quickly and effectively address your problem?
~mouse41: For that I would say three out of five.
GetHuman: And finally- any advice for other Washington Health Benefit Exchange customers?
~mouse41: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Health Benefit Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mouse41 taken from his Washington Health Benefit Exchange customer service problem that occurred on November 20th, 2017.