Washington Health Benefit Exchange: I first signed up for coverage in Dec ****. Jan...
A Washington Health Benefit Exchange customer review by GetHuman user ~Dungy from November 21st, 2017
Background on ~Dungy's case
GetHuman: ~Dungy - can you tell our other Washington Health Benefit Exchange customers when your case took place?
~Dungy: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Washington Health Benefit Exchange, and if so, how?
GetHuman: And which of these common Washington Health Benefit Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Dungy a list of common Washington Health Benefit Exchange problems)
~Dungy: "Get insurance" was why I was trying to call.
~Dungy's review of Washington Health Benefit Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Health Benefit Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dungy: I first signed up for coverage in Dec ****. January I learned the Ins co (Group Health) would not cover my needs after they assured me they would to get me to sign with them. Tried to change carriers myself and system at exchange would not let me in. Phoned the exchange for help. (My second call to them...wait time in excess of * hour) Person could not make the change either and decided to submit another application for me. System would not take it so she submitted another. After paying premium, waited * weeks and no response from Ins. carrier. Called Blue Cross (* hour on hold), they had not received my info from exchange. Conference call to the exchange, (hold time * hours), their computer showed I was covered. Blue Cross convinced her I was not. She sent 'ticket' to expedite my info. Two weeks and another premium payment, Blue Cross still does not have my info. I am currently on hold for "** minutes" with exchange trying to find out what the problem is. Two months premiums...no insu
GetHuman: Let's quantify your experience contacting Washington Health Benefit Exchange. On a scale of 1 to 5, how easy is it go get help on a Washington Health Benefit Exchange problem?
~Dungy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dungy: I'd give them a one out of five on communication.
GetHuman: And what about Washington Health Benefit Exchange's ability to quickly and effectively address your problem?
~Dungy: For that I would say one out of five.
GetHuman: And finally- any advice for other Washington Health Benefit Exchange customers?
~Dungy: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Health Benefit Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dungy taken from his Washington Health Benefit Exchange customer service problem that occurred on November 13th, 2017.