Don't even bother using Webjet's online change...
A Webjet customer review by GetHuman user GetHuman-minhtnez from December 3rd, 2017
Background on GetHuman-minhtnez's case
GetHuman: GetHuman-minhtnez - can you tell our other Webjet customers when your case took place?
GetHuman-minhtnez: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to Webjet, and if so, how?
GetHuman: And which of these common Webjet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-minhtnez a list of common Webjet problems)
GetHuman-minhtnez: "Flight delayed" was why I was trying to call.
GetHuman-minhtnez's review of Webjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Webjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-minhtnez: Don't even bother using Webjet's online change of booking system. A complete waste of effort!! By the time they get back to you (if at all), the prices would have increased so dramatically, that you'd wonder if they waited for the massive increase before answering your request. If you call up, be prepared for a marathon.
GetHuman: Let's quantify your experience contacting Webjet. On a scale of 1 to 5, how easy is it go get help on a Webjet problem?
GetHuman-minhtnez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-minhtnez: I'd give them a one out of five on communication.
GetHuman: And what about Webjet's ability to quickly and effectively address your problem?
GetHuman-minhtnez: For that I would say one out of five.
GetHuman: And finally- any advice for other Webjet customers?
GetHuman-minhtnez: Call them early in the day or late. Don't forget any personal or account information you might need for Webjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-minhtnez taken from his Webjet customer service problem that occurred on November 29th, 2017.