Webjet: trying to resolve a problem of being charged fo...
A Webjet customer review by GetHuman user ~not helped or happy from November 24th, 2017
Background on ~not helped or happy's case
GetHuman: ~not helped or happy - can you tell our other Webjet customers when your case took place?
~not helped or happy: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Webjet, and if so, how?
GetHuman: And which of these common Webjet customer issues best describes the reason you wanted to talk to them?
(Shows ~not helped or happy a list of common Webjet problems)
~not helped or happy: "Baggage problem" was why I was trying to call.
~not helped or happy's review of Webjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Webjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not helped or happy: trying to resolve a problem of being charged for a ticket in error..operator did not help then I was cut off for the day..two thumbs down!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Webjet. On a scale of 1 to 5, how easy is it go get help on a Webjet problem?
~not helped or happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not helped or happy: I'd give them a three out of five on communication.
GetHuman: And what about Webjet's ability to quickly and effectively address your problem?
~not helped or happy: For that I would say one out of five.
GetHuman: And finally- any advice for other Webjet customers?
~not helped or happy: Call them early in the day or late. Don't forget any personal or account information you might need for Webjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not helped or happy taken from his Webjet customer service problem that occurred on November 17th, 2017.