Webjet: Tried to change a flight to an earlier date wit...
A Webjet customer review by GetHuman user GetHuman-435384 from November 26th, 2017
Background on GetHuman-435384's case
GetHuman: GetHuman-435384 - can you tell our other Webjet customers when your case took place?
GetHuman-435384: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Webjet, and if so, how?
GetHuman: And which of these common Webjet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435384 a list of common Webjet problems)
GetHuman-435384: "Change flight" was why I was trying to call.
GetHuman-435384's review of Webjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Webjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435384: Tried to change a flight to an earlier date with * weeks notice. I was willing to take any flight iver those * weeks. Webjet says buy another ticket! Thru them I presume? I called the airline and it was handled in minutes. Thanks nana from all Nippon!
GetHuman: Let's quantify your experience contacting Webjet. On a scale of 1 to 5, how easy is it go get help on a Webjet problem?
GetHuman-435384: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435384: I'd give them a two out of five on communication.
GetHuman: And what about Webjet's ability to quickly and effectively address your problem?
GetHuman-435384: For that I would say three out of five.
GetHuman: And finally- any advice for other Webjet customers?
GetHuman-435384: Call them early in the day or late. Don't forget any personal or account information you might need for Webjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435384 taken from his Webjet customer service problem that occurred on November 17th, 2017.