Webjet is the biggest scam I have ever seen - t...
A Webjet customer review by GetHuman user ~moniemil from November 23rd, 2017
Background on ~moniemil's case
GetHuman: ~moniemil - can you tell our other Webjet customers when your case took place?
~moniemil: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Webjet, and if so, how?
GetHuman: And which of these common Webjet customer issues best describes the reason you wanted to talk to them?
(Shows ~moniemil a list of common Webjet problems)
~moniemil: "Make a booking" was why I was trying to call.
~moniemil's review of Webjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Webjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moniemil: Webjet is the biggest scam I have ever seen - they booked me a on a flight which was later cancelled but I received no notification, refused to reimburse me and because they are not affiliated with the actual airline, the airline refused to help.*I had lost the entire booking and paid out of pocket (twice as much) for a new booking!!**BEWARE!
GetHuman: Let's quantify your experience contacting Webjet. On a scale of 1 to 5, how easy is it go get help on a Webjet problem?
~moniemil: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moniemil: I'd give them a one out of five on communication.
GetHuman: And what about Webjet's ability to quickly and effectively address your problem?
~moniemil: For that I would say four out of five.
GetHuman: And finally- any advice for other Webjet customers?
~moniemil: Call them early in the day or late. Don't forget any personal or account information you might need for Webjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moniemil taken from his Webjet customer service problem that occurred on November 15th, 2017.