Wells Fargo Credit: I got an upgrade offer on my credit card, I cal...
A Wells Fargo Credit customer review by GetHuman user ~Helen White from November 27th, 2017
Background on ~Helen White's case
GetHuman: ~Helen White - can you tell our other Wells Fargo Credit customers when your case took place?
~Helen White: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Wells Fargo Credit, and if so, how?
GetHuman: And which of these common Wells Fargo Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Helen White a list of common Wells Fargo Credit problems)
~Helen White: "Lower my rate" was why I was trying to call.
~Helen White's review of Wells Fargo Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helen White: I got an upgrade offer on my credit card, I called the phone number on the letter that I was instructed to call if I did not want the offer. Because I did not have the expiration date and the security code from the back of my card with me, I could not refuse this upgrade I did not ask for to start with. This is poor customer service, I know I was in Customer service for a number of years.
GetHuman: Let's quantify your experience contacting Wells Fargo Credit. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Credit problem?
~Helen White: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helen White: I'd give them a two out of five on communication.
GetHuman: And what about Wells Fargo Credit's ability to quickly and effectively address your problem?
~Helen White: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo Credit customers?
~Helen White: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Helen White taken from his Wells Fargo Credit customer service problem that occurred on November 20th, 2017.