Wells Fargo Credit: I tried several phone numbers that I was given...
A Wells Fargo Credit customer review by GetHuman user GetHuman-186573 from October 31st, 2017
Background on GetHuman-186573's case
GetHuman: GetHuman-186573 - can you tell our other Wells Fargo Credit customers when your case took place?
GetHuman-186573: Yup. It was afternoon, on October 21st.
GetHuman: Did you reach out to Wells Fargo Credit, and if so, how?
GetHuman: And which of these common Wells Fargo Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-186573 a list of common Wells Fargo Credit problems)
GetHuman-186573: "Setup an account" was why I was trying to call.
GetHuman-186573's review of Wells Fargo Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-186573: I tried several phone numbers that I was given and went through their phone tree and a live person finally came on the line. I explained my issue to them and they put me on hold for ** minutes. When they came back on the line they gave me a fax number to send my information too. I did that and have yet to hear a word from them resolving my situation. It has now been a week. They have the worst customer service I have experienced from a company. I would not do business with them and will be encouraging the company I purchased my home decor from to drop Wells Fargo Financial as a creditor.
GetHuman: Let's quantify your experience contacting Wells Fargo Credit. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Credit problem?
GetHuman-186573: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-186573: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo Credit's ability to quickly and effectively address your problem?
GetHuman-186573: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo Credit customers?
GetHuman-186573: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-186573 taken from his Wells Fargo Credit customer service problem that occurred on October 21st, 2017.