Wells Fargo Credit: I hit * at each prompting, it took less than on...
A Wells Fargo Credit customer review by GetHuman user ~OBJECTIVE TRUTH from October 27th, 2017
Background on ~OBJECTIVE TRUTH's case
GetHuman: ~OBJECTIVE TRUTH - can you tell our other Wells Fargo Credit customers when your case took place?
~OBJECTIVE TRUTH: Yes. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Wells Fargo Credit, and if so, how?
GetHuman: And which of these common Wells Fargo Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~OBJECTIVE TRUTH a list of common Wells Fargo Credit problems)
~OBJECTIVE TRUTH: "Complaint" was why I was trying to call.
~OBJECTIVE TRUTH's review of Wells Fargo Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OBJECTIVE TRUTH: I hit * at each prompting, it took less than one minute for a *CS rep to answer, and she actually spoke English, was very pleasant and helpful.
GetHuman: Let's quantify your experience contacting Wells Fargo Credit. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Credit problem?
~OBJECTIVE TRUTH: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OBJECTIVE TRUTH: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo Credit's ability to quickly and effectively address your problem?
~OBJECTIVE TRUTH: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo Credit customers?
~OBJECTIVE TRUTH: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OBJECTIVE TRUTH taken from his Wells Fargo Credit customer service problem that occurred on October 21st, 2017.