Wells Fargo Credit: When going through security in person you need...
A Wells Fargo Credit customer review by GetHuman user ~annonymous from November 23rd, 2017
Background on ~annonymous's case
GetHuman: ~annonymous - can you tell our other Wells Fargo Credit customers when your case took place?
~annonymous: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Wells Fargo Credit, and if so, how?
GetHuman: And which of these common Wells Fargo Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~annonymous a list of common Wells Fargo Credit problems)
~annonymous: "Complaint" was why I was trying to call.
~annonymous's review of Wells Fargo Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annonymous: When going through security in person you need a password which was set up when you opened the account. there is no way around but call back and use automated which requires your checking pin.
GetHuman: Let's quantify your experience contacting Wells Fargo Credit. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Credit problem?
~annonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annonymous: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo Credit's ability to quickly and effectively address your problem?
~annonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo Credit customers?
~annonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annonymous taken from his Wells Fargo Credit customer service problem that occurred on November 20th, 2017.