WestJet: Been stuck in the west trying to go west, when...

A WestJet customer review by GetHuman user ~Alexander from November 19th, 2017

Background on ~Alexander's case

GetHuman: ~Alexander - can you tell our other WestJet customers when your case took place?
~Alexander: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to WestJet, and if so, how?
~Alexander: I used the 888-937-8538 number I found for on the GetHuman WestJet customer phone number page I was on: WestJet Customer Service Phone Number
GetHuman: And which of these common WestJet customer issues best describes the reason you wanted to talk to them?
(Shows ~Alexander a list of common WestJet problems)
~Alexander: "Missing item" was why I was trying to call.

~Alexander's review of WestJet customer service

GetHuman: So how would you sum up your experience for GetHuman's WestJet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alexander: Been stuck in the west trying to go west, when there's storms in the east no where near us... If your going to start out in the east ( especially when it's been storming all week... Why not call it eastjet, cause the west is waiting around for your planes in the east... ** hrs later we can see our plane ready to load.... Now we have to wait for stewardesses , come on... Why isn't the president riding around seeing what's going on now. Like he has before! Not much different than air ananda anymore... Wouldn't you say... Sick of the runaround. Use to praise west jet.... Can't blame this all on weather in the east when we are no where in the east booking these flights!. Back up plans are a great thing.... I didn't see one here except for the runaround from staff all day.
GetHuman: Let's quantify your experience contacting WestJet. On a scale of 1 to 5, how easy is it go get help on a WestJet problem?
~Alexander: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alexander: I'd give them a four out of five on communication.
GetHuman: And what about WestJet's ability to quickly and effectively address your problem?
~Alexander: For that I would say three out of five.
GetHuman: And finally- any advice for other WestJet customers?
~Alexander: Call them early in the day or late. Don't forget any personal or account information you might need for WestJet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alexander taken from his WestJet customer service problem that occurred on November 18th, 2017.

WestJet

2.50 of 5 stars | 40 reviews

~Alexander's WestJet Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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