WestJet: Call centre staff had n capacity to connect me...
A WestJet customer review by GetHuman user ~CLGroup from November 21st, 2017
Background on ~CLGroup's case
GetHuman: ~CLGroup - can you tell our other WestJet customers when your case took place?
~CLGroup: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to WestJet, and if so, how?
GetHuman: And which of these common WestJet customer issues best describes the reason you wanted to talk to them?
(Shows ~CLGroup a list of common WestJet problems)
~CLGroup: "Change flight" was why I was trying to call.
~CLGroup's review of WestJet customer service
GetHuman: So how would you sum up your experience for GetHuman's WestJet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CLGroup: Call centre staff had n capacity to connect me with the customer experience manager I asked to speak to and refused to have escalation dept call me back when I no longer could wait on hold.
GetHuman: Let's quantify your experience contacting WestJet. On a scale of 1 to 5, how easy is it go get help on a WestJet problem?
~CLGroup: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CLGroup: I'd give them a five out of five on communication.
GetHuman: And what about WestJet's ability to quickly and effectively address your problem?
~CLGroup: For that I would say five out of five.
GetHuman: And finally- any advice for other WestJet customers?
~CLGroup: Call them early in the day or late. Don't forget any personal or account information you might need for WestJet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CLGroup taken from his WestJet customer service problem that occurred on November 12th, 2017.