WestJet: Spoke to Tony Jacobs, employee ***, Extremely h...

A WestJet customer review by GetHuman user ~alan spitz from November 16th, 2017

Background on ~alan spitz's case

GetHuman: ~alan spitz - can you tell our other WestJet customers when your case took place?
~alan spitz: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to WestJet, and if so, how?
~alan spitz: I used the 888-937-8538 number I found for on the GetHuman WestJet customer phone number page I was on: WestJet Customer Service Phone Number
GetHuman: And which of these common WestJet customer issues best describes the reason you wanted to talk to them?
(Shows ~alan spitz a list of common WestJet problems)
~alan spitz: "Complaint" was why I was trying to call.

~alan spitz's review of WestJet customer service

GetHuman: So how would you sum up your experience for GetHuman's WestJet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alan spitz: Spoke to Tony Jacobs, employee ***, Extremely helpful. Terrific personality. A credit and asset to your company. thank you Tony. Alan Spitz
GetHuman: Let's quantify your experience contacting WestJet. On a scale of 1 to 5, how easy is it go get help on a WestJet problem?
~alan spitz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alan spitz: I'd give them a five out of five on communication.
GetHuman: And what about WestJet's ability to quickly and effectively address your problem?
~alan spitz: For that I would say five out of five.
GetHuman: And finally- any advice for other WestJet customers?
~alan spitz: Call them early in the day or late. Don't forget any personal or account information you might need for WestJet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alan spitz taken from his WestJet customer service problem that occurred on November 6th, 2017.

WestJet

2.50 of 5 stars | 40 reviews

~alan spitz's WestJet Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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