WestJet: trin to find out esa info...been waiting*hours...

A WestJet customer review by GetHuman user ~unhappy travelelr from November 14th, 2017

Background on ~unhappy travelelr's case

GetHuman: ~unhappy travelelr - can you tell our other WestJet customers when your case took place?
~unhappy travelelr: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to WestJet, and if so, how?
~unhappy travelelr: I used the 888-937-8538 number I found for on the GetHuman WestJet customer phone number page I was on: WestJet Customer Service Phone Number
GetHuman: And which of these common WestJet customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy travelelr a list of common WestJet problems)
~unhappy travelelr: "Cancel flight" was why I was trying to call.

~unhappy travelelr's review of WestJet customer service

GetHuman: So how would you sum up your experience for GetHuman's WestJet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy travelelr: trin to find out esa info...been waiting*hours have no spoken to one person just the **** computer....NEVER AGAIN!!!
GetHuman: Let's quantify your experience contacting WestJet. On a scale of 1 to 5, how easy is it go get help on a WestJet problem?
~unhappy travelelr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy travelelr: I'd give them a four out of five on communication.
GetHuman: And what about WestJet's ability to quickly and effectively address your problem?
~unhappy travelelr: For that I would say one out of five.
GetHuman: And finally- any advice for other WestJet customers?
~unhappy travelelr: Call them early in the day or late. Don't forget any personal or account information you might need for WestJet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy travelelr taken from his WestJet customer service problem that occurred on November 13th, 2017.


2.50 of 5 stars | 40 reviews

~unhappy travelelr's WestJet Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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