WestJet: Their website kept cancelling our order. We ca...
A WestJet customer review by GetHuman user GetHuman-327806 from October 28th, 2017
Background on GetHuman-327806's case
GetHuman: GetHuman-327806 - can you tell our other WestJet customers when your case took place?
GetHuman-327806: Sure. It was afternoon, on October 19th.
GetHuman: Did you reach out to WestJet, and if so, how?
GetHuman: And which of these common WestJet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-327806 a list of common WestJet problems)
GetHuman-327806: "Change flight" was why I was trying to call.
GetHuman-327806's review of WestJet customer service
GetHuman: So how would you sum up your experience for GetHuman's WestJet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-327806: Their website kept cancelling our order. We called up and waited ** hours to talk to a person (we had the call on the speakerphone while we worked) and finally we gave up. Accordingly, they deserve a * out of *. The sad thing is they used to be a good company. They now deserve to be out of business with this new approach and total absence of customer service. Even Air Canada is better.
GetHuman: Let's quantify your experience contacting WestJet. On a scale of 1 to 5, how easy is it go get help on a WestJet problem?
GetHuman-327806: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-327806: I'd give them a three out of five on communication.
GetHuman: And what about WestJet's ability to quickly and effectively address your problem?
GetHuman-327806: For that I would say five out of five.
GetHuman: And finally- any advice for other WestJet customers?
GetHuman-327806: Call them early in the day or late. Don't forget any personal or account information you might need for WestJet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-327806 taken from his WestJet customer service problem that occurred on October 19th, 2017.