Western Union: I called to get help with mi online access. Eve...
A Western Union customer review by GetHuman user ~allanrgomez from November 19th, 2017
Background on ~allanrgomez's case
GetHuman: ~allanrgomez - can you tell our other Western Union customers when your case took place?
~allanrgomez: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~allanrgomez a list of common Western Union problems)
~allanrgomez: "Account access" was why I was trying to call.
~allanrgomez's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~allanrgomez: I called to get help with mi online access. Every time i called The number and selected my option a costumer service say "hello" and "yes" and immediately he called my call. Why? Or he is incompetent to this job or the employed was sleeping and his brother was taking calls. Lol. You are a important company and when the people call to you is because have a important BUSSINES to do or problem to get help. Hello I have been changing my password many times to get acces to my accout. I change everything and nothing and if I call is only time making Electronic selections for nothing. Please if somebody can help me
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~allanrgomez: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~allanrgomez: I'd give them a four out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~allanrgomez: For that I would say one out of five.
GetHuman: And finally- any advice for other Western Union customers?
~allanrgomez: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~allanrgomez taken from his Western Union customer service problem that occurred on November 15th, 2017.