Western Union: I have been waiting for a refund for my rent si...

A Western Union customer review by GetHuman user ~notveryhappy from November 25th, 2017

Background on ~notveryhappy's case

GetHuman: ~notveryhappy - can you tell our other Western Union customers when your case took place?
~notveryhappy: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Western Union, and if so, how?
~notveryhappy: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~notveryhappy a list of common Western Union problems)
~notveryhappy: "Blocked Account" was why I was trying to call.

~notveryhappy's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~notveryhappy: I have been waiting for a refund for my rent since they said a check was cut on *******...**** and still not here. I keep getting the run around and the service supervisors I have dealt with have been Wendy (unsympathetic) and Ray (liar). hoping I don't have another ** days of running to the mailbox hoping the check has arrived. Need a better system for refund issuance. it's western union for crying out loud you charge $** just let me pick it up where I purchased in the first place!
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~notveryhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~notveryhappy: I'd give them a four out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~notveryhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Union customers?
~notveryhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~notveryhappy taken from his Western Union customer service problem that occurred on November 20th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~notveryhappy's Western Union Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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