Western Union: Originally they transferred me to their regular...

A Western Union customer review by GetHuman user ~Frustrated caller from November 9th, 2017

Background on ~Frustrated caller's case

GetHuman: ~Frustrated caller - can you tell our other Western Union customers when your case took place?
~Frustrated caller: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to Western Union, and if so, how?
~Frustrated caller: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated caller a list of common Western Union problems)
~Frustrated caller: "Eligibility question" was why I was trying to call.

~Frustrated caller's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated caller: Originally they transferred me to their regular *** number where you can never get a person. Finally, they told me the trick to actually get a person at *-***-***-****. You then press * for english, then slowly press * * *, and believe it or not you get a person. This is the trick they want no one to know.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Frustrated caller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated caller: I'd give them a two out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Frustrated caller: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Frustrated caller: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated caller taken from his Western Union customer service problem that occurred on November 6th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~Frustrated caller's Western Union Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Western Union, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Western Union in any way.

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