Western Union: "So incredibly obtuse and not worth the time...
A Western Union customer review by GetHuman user ~abe from November 6th, 2017
Background on ~abe's case
GetHuman: ~abe - can you tell our other Western Union customers when your case took place?
~abe: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~abe a list of common Western Union problems)
~abe: "Update account information" was why I was trying to call.
~abe's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abe: "So incredibly obtuse and not worth the time"**I've used Western Union before, but they've recently started using a phone verification process that's incredibly futile and worthless. I had been told that the only way for me to send money online would be to verify my identity using a phone number. When I provided my cell phone number to the agent (which I have had as an active line for nearly ** years) - I was then told that the number could not be verified through the third party agency. I understand the need for security and I applaud their interest in providing customers with excellent fraud protection, however, that should constantly be juxtaposed against the interest of keeping customers in the first place. If I wasn't comfortable assuming some risk at all, I would take the money to the location myself under armed guard, however, that's neither convenient nor realistic, therefore I choose to use the service, as I have many times before.**Although seemingly a minor issue, put into c
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~abe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abe: I'd give them a one out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~abe: For that I would say two out of five.
GetHuman: And finally- any advice for other Western Union customers?
~abe: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abe taken from his Western Union customer service problem that occurred on November 5th, 2017.