Westin Hotels: The actual number was for reservations not comp...
A Westin Hotels customer review by GetHuman user ~janesprints from November 17th, 2017
Background on ~janesprints's case
GetHuman: ~janesprints - can you tell our other Westin Hotels customers when your case took place?
~janesprints: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Westin Hotels, and if so, how?
GetHuman: And which of these common Westin Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~janesprints a list of common Westin Hotels problems)
~janesprints: "Missing item" was why I was trying to call.
~janesprints's review of Westin Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Westin Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janesprints: The actual number was for reservations not complaints and sound quality was iffy at best. THey sent me to customer service finally and they were not able to fix most of the issues. This hotel chain is terrible, poor value for money and do not care about customer service.
GetHuman: Let's quantify your experience contacting Westin Hotels. On a scale of 1 to 5, how easy is it go get help on a Westin Hotels problem?
~janesprints: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janesprints: I'd give them a three out of five on communication.
GetHuman: And what about Westin Hotels's ability to quickly and effectively address your problem?
~janesprints: For that I would say two out of five.
GetHuman: And finally- any advice for other Westin Hotels customers?
~janesprints: Call them early in the day or late. Don't forget any personal or account information you might need for Westin Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janesprints taken from his Westin Hotels customer service problem that occurred on November 11th, 2017.