Westin Hotels: the chick at the westin hotel where i had the r...
A Westin Hotels customer review by GetHuman user GetHuman-289822 from November 11th, 2017
Background on GetHuman-289822's case
GetHuman: GetHuman-289822 - can you tell our other Westin Hotels customers when your case took place?
GetHuman-289822: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Westin Hotels, and if so, how?
GetHuman: And which of these common Westin Hotels customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289822 a list of common Westin Hotels problems)
GetHuman-289822: "Missing item" was why I was trying to call.
GetHuman-289822's review of Westin Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Westin Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289822: the chick at the westin hotel where i had the reservation was snippy and after * calls still never sent me a cancellation confirmation. this number was great-- woman totally on top of it. email arrived while i was on the phone with her.
GetHuman: Let's quantify your experience contacting Westin Hotels. On a scale of 1 to 5, how easy is it go get help on a Westin Hotels problem?
GetHuman-289822: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289822: I'd give them a one out of five on communication.
GetHuman: And what about Westin Hotels's ability to quickly and effectively address your problem?
GetHuman-289822: For that I would say five out of five.
GetHuman: And finally- any advice for other Westin Hotels customers?
GetHuman-289822: Call them early in the day or late. Don't forget any personal or account information you might need for Westin Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289822 taken from his Westin Hotels customer service problem that occurred on November 7th, 2017.