Westin Hotels: cancelled resrvation refund .* months and respo...

A Westin Hotels customer review by GetHuman user ~lucki15 from November 12th, 2017

Background on ~lucki15's case

GetHuman: ~lucki15 - can you tell our other Westin Hotels customers when your case took place?
~lucki15: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Westin Hotels, and if so, how?
~lucki15: I used the 888-625-5144 number I found for on the GetHuman Westin Hotels customer phone number page I was on: Westin Hotels Customer Service Phone Number
GetHuman: And which of these common Westin Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~lucki15 a list of common Westin Hotels problems)
~lucki15: "Make a booking" was why I was trying to call.

~lucki15's review of Westin Hotels customer service

GetHuman: So how would you sum up your experience for GetHuman's Westin Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lucki15: cancelled resrvation refund .* months and respond and no refund from the westin hotel in dallas .managar name nasser. absolutley the the worst customer service and the worst managment ever.i don't know how they get away with that.i have called for almost one month to get my money back on caneclled one night reservation .but i can't get no answer.wil never stay at the westin fver again.
GetHuman: Let's quantify your experience contacting Westin Hotels. On a scale of 1 to 5, how easy is it go get help on a Westin Hotels problem?
~lucki15: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lucki15: I'd give them a two out of five on communication.
GetHuman: And what about Westin Hotels's ability to quickly and effectively address your problem?
~lucki15: For that I would say one out of five.
GetHuman: And finally- any advice for other Westin Hotels customers?
~lucki15: Call them early in the day or late. Don't forget any personal or account information you might need for Westin Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lucki15 taken from his Westin Hotels customer service problem that occurred on November 9th, 2017.

Westin Hotels

2.80 of 5 stars | 3 reviews

~lucki15's Westin Hotels Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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