Windstream: Spoke with Quincy. Worse agent ever. Did not kn...
A Windstream customer review by GetHuman user GetHuman-71960 from November 18th, 2017
Background on GetHuman-71960's case
GetHuman: GetHuman-71960 - can you tell our other Windstream customers when your case took place?
GetHuman-71960: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-71960 a list of common Windstream problems)
GetHuman-71960: "Service problem" was why I was trying to call.
GetHuman-71960's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-71960: Spoke with Quincy. Worse agent ever. Did not know anything about broadband support. Wish there was an alternative ISP in my area.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
GetHuman-71960: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-71960: I'd give them a four out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
GetHuman-71960: For that I would say five out of five.
GetHuman: And finally- any advice for other Windstream customers?
GetHuman-71960: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-71960 taken from his Windstream customer service problem that occurred on November 11th, 2017.