Windstream: The worst experience of my life today!! You mu...

A Windstream customer review by GetHuman user ~Gilda Little from November 17th, 2017

Background on ~Gilda Little's case

GetHuman: ~Gilda Little - can you tell our other Windstream customers when your case took place?
~Gilda Little: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Windstream, and if so, how?
~Gilda Little: I used the 800-347-1991 number I found for on the GetHuman Windstream customer phone number page I was on: Windstream Customer Service Phone Number
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~Gilda Little a list of common Windstream problems)
~Gilda Little: "Update account information" was why I was trying to call.

~Gilda Little's review of Windstream customer service

GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gilda Little: The worst experience of my life today!! You must have the rudest customer service there is, was transferred * times & each time was met w*rude, rude, haughty behavior.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~Gilda Little: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gilda Little: I'd give them a one out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~Gilda Little: For that I would say four out of five.
GetHuman: And finally- any advice for other Windstream customers?
~Gilda Little: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gilda Little taken from his Windstream customer service problem that occurred on November 16th, 2017.

Windstream

1.75 of 5 stars | 63 reviews

~Gilda Little's Windstream Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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