Windstream: this is the worst company ever in reference to...
A Windstream customer review by GetHuman user ~Anonymous from November 17th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Windstream customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Windstream problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: this is the worst company ever in reference to customer service * continuous outages, no idea what is happening, and long waits for a repair man to come (*-* business days) - only to be told that because you are a residential service you have last priority over business customers - ok we can all guess this but I really did not want to hear it.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Windstream customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Windstream customer service problem that occurred on November 15th, 2017.