XFX: My rep was Kevin. He solved my problem within a...
A XFX customer review by GetHuman user ~220racer from November 19th, 2017
Background on ~220racer's case
GetHuman: ~220racer - can you tell our other XFX customers when your case took place?
~220racer: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to XFX, and if so, how?
GetHuman: And which of these common XFX customer issues best describes the reason you wanted to talk to them?
(Shows ~220racer a list of common XFX problems)
~220racer: "Complaint" was why I was trying to call.
~220racer's review of XFX customer service
GetHuman: So how would you sum up your experience for GetHuman's XFX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~220racer: My rep was Kevin. He solved my problem within a minute and made sure I understood what was going on.
GetHuman: Let's quantify your experience contacting XFX. On a scale of 1 to 5, how easy is it go get help on a XFX problem?
~220racer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~220racer: I'd give them a three out of five on communication.
GetHuman: And what about XFX's ability to quickly and effectively address your problem?
~220racer: For that I would say five out of five.
GetHuman: And finally- any advice for other XFX customers?
~220racer: Call them early in the day or late. Don't forget any personal or account information you might need for XFX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~220racer taken from his XFX customer service problem that occurred on November 9th, 2017.