XFX: The worst customer support I have ever seen. I...
A XFX customer review by GetHuman user ~Alexander from November 16th, 2017
Background on ~Alexander's case
GetHuman: ~Alexander - can you tell our other XFX customers when your case took place?
~Alexander: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to XFX, and if so, how?
GetHuman: And which of these common XFX customer issues best describes the reason you wanted to talk to them?
(Shows ~Alexander a list of common XFX problems)
~Alexander: "Technical support" was why I was trying to call.
~Alexander's review of XFX customer service
GetHuman: So how would you sum up your experience for GetHuman's XFX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alexander: The worst customer support I have ever seen. I am waiting for my replacement more than one month, and XFX support can't give me an estimate when they will send it
GetHuman: Let's quantify your experience contacting XFX. On a scale of 1 to 5, how easy is it go get help on a XFX problem?
~Alexander: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alexander: I'd give them a five out of five on communication.
GetHuman: And what about XFX's ability to quickly and effectively address your problem?
~Alexander: For that I would say five out of five.
GetHuman: And finally- any advice for other XFX customers?
~Alexander: Call them early in the day or late. Don't forget any personal or account information you might need for XFX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alexander taken from his XFX customer service problem that occurred on November 13th, 2017.