XO Communications: Be sure to check out their Evergreen Clause abo...
A XO Communications customer review by GetHuman user ~GH from November 7th, 2017
Background on ~GH's case
GetHuman: ~GH - can you tell our other XO Communications customers when your case took place?
~GH: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~GH a list of common XO Communications problems)
~GH: "Overcharge/Strange charge" was why I was trying to call.
~GH's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GH: Be sure to check out their Evergreen Clause about renewal. It is ** days or they will automatically renew the contract, (its not in the contract about the ** days-only on their paper billing statement) also disconnecting will require ** days advance* notice. Remember you must respond to both, about disconnecting and contract renewal. This company has about the most incompetent staff of almost anyone out there, and their wait times are gynormous. Run away from any of their offerings. You will be sorry if you bite.....
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~GH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GH: I'd give them a four out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~GH: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~GH: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GH taken from his XO Communications customer service problem that occurred on November 2nd, 2017.