XO Communications: Customer service reps are useless. I was holdin...
A XO Communications customer review by GetHuman user GetHuman-149061 from November 1st, 2017
Background on GetHuman-149061's case
GetHuman: GetHuman-149061 - can you tell our other XO Communications customers when your case took place?
GetHuman-149061: Sure. It was morning, on October 25th.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-149061 a list of common XO Communications problems)
GetHuman-149061: "Lower my bill" was why I was trying to call.
GetHuman-149061's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-149061: Customer service reps are useless. I was holding for someone for over ** minutes and when they finally got on the line, they told me i had to wait about * hours before a technician could respond to our work order. Our customers were complaining about not being able to hear us and we lost alot of business on that day. * hours later and the issue still hasn't been fixed and no one has called us to follow up. lets hope the next day is slightly better.
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
GetHuman-149061: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-149061: I'd give them a one out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
GetHuman-149061: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
GetHuman-149061: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-149061 taken from his XO Communications customer service problem that occurred on October 25th, 2017.