XO Communications: Our phone has been out for * days. Their tech d...
A XO Communications customer review by GetHuman user ~shrek58 from November 1st, 2017
Background on ~shrek58's case
GetHuman: ~shrek58 - can you tell our other XO Communications customers when your case took place?
~shrek58: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~shrek58 a list of common XO Communications problems)
~shrek58: "Cancel service" was why I was trying to call.
~shrek58's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shrek58: Our phone has been out for * days. Their tech department does not call with updates or progress reports. No email communication or updates either. The service rep we reached said the delay was our fault for submitting multiple trouble tickets. Stay away from this company! They do not care once the contract is signed.
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~shrek58: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shrek58: I'd give them a three out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~shrek58: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~shrek58: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shrek58 taken from his XO Communications customer service problem that occurred on October 27th, 2017.