XO Communications: Our phones (including fax, *** numbers and inte...
A XO Communications customer review by GetHuman user ~outraged1 from November 1st, 2017
Background on ~outraged1's case
GetHuman: ~outraged1 - can you tell our other XO Communications customers when your case took place?
~outraged1: Yes. It was middle of the night, on October 26th.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~outraged1 a list of common XO Communications problems)
~outraged1: "Setup service" was why I was trying to call.
~outraged1's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~outraged1: Our phones (including fax, *** numbers and internet service (T* line)) were inoperable for * business days, * days including the weekend. Impossible to reach customer service and talk with anyone in authority to get action. ALL of our business is conducted by phone, so we lost in excess of $***,*** in sales revenue during this outage as well as customer goodwill and RESPECT that we would deal with such an incompetent company such as XO. HORRIBLE AND INEXCUSABLE!!!!
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~outraged1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~outraged1: I'd give them a one out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~outraged1: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~outraged1: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~outraged1 taken from his XO Communications customer service problem that occurred on October 26th, 2017.