XO Communications: Sale Scam, well train not to be honest. Phone l...
A XO Communications customer review by GetHuman user ~tech from November 2nd, 2017
Background on ~tech's case
GetHuman: ~tech - can you tell our other XO Communications customers when your case took place?
~tech: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~tech a list of common XO Communications problems)
~tech: "Technical support" was why I was trying to call.
~tech's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tech: Sale Scam, well train not to be honest. Phone line problem, some number can't make the call out and some time your main number down. Try for ** days and want to cancel XO will not let you and until you pay the remaining months left with your contract. My advice before you sign ask for * months try out in writing from XO sale person.**Well I am stuck**Good luck
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~tech: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tech: I'd give them a three out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~tech: For that I would say four out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~tech: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tech taken from his XO Communications customer service problem that occurred on October 29th, 2017.