Xbox: OMG! Just spent ** minutes on the phone with Xb...

A Xbox customer review by GetHuman user ~jlfleas from November 14th, 2017

Background on ~jlfleas's case

GetHuman: ~jlfleas - can you tell our other Xbox customers when your case took place?
~jlfleas: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Xbox, and if so, how?
~jlfleas: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~jlfleas a list of common Xbox problems)
~jlfleas: "Refund" was why I was trying to call.

~jlfleas's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jlfleas: OMG! Just spent ** minutes on the phone with Xbox support only to be snapped at by the SECOND person I was transferred to that was only "helping" me for the last ** of those minutes!! As if SHE was so frustrated at the ridiculously long call that was clearly demonstrating that Xbox is ******** US!!! MONTHLY!!! She then told ME to stop talking so that she could continue explaining how they need to have the right to charge me without my permission because that's just their policy and I'm not going to change that so deal with it! Then the call ended with me asking her name (Cherokee) and if she would transfer me to a which she answered, "YEP!" and then hung up on me!!!! I HATE XBOX!!!!
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~jlfleas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jlfleas: I'd give them a two out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~jlfleas: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
~jlfleas: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jlfleas taken from his Xbox customer service problem that occurred on November 13th, 2017.


3.11 of 5 stars | 433 reviews

~jlfleas's Xbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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