Xcel Energy: I think she asked to many personal information...
A Xcel Energy customer review by GetHuman user ~Parnoid Patty from November 18th, 2017
Background on ~Parnoid Patty's case
GetHuman: ~Parnoid Patty - can you tell our other Xcel Energy customers when your case took place?
~Parnoid Patty: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Xcel Energy, and if so, how?
GetHuman: And which of these common Xcel Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Parnoid Patty a list of common Xcel Energy problems)
~Parnoid Patty: "Change appointment" was why I was trying to call.
~Parnoid Patty's review of Xcel Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Xcel Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Parnoid Patty: I think she asked to many personal information to be able to stop on line paying to again receive billing by mail. Like ss*'s Middle Initial, and even driving license number. renting or owning property. How come so many questions are the stealing personal information?
GetHuman: Let's quantify your experience contacting Xcel Energy. On a scale of 1 to 5, how easy is it go get help on a Xcel Energy problem?
~Parnoid Patty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Parnoid Patty: I'd give them a one out of five on communication.
GetHuman: And what about Xcel Energy's ability to quickly and effectively address your problem?
~Parnoid Patty: For that I would say three out of five.
GetHuman: And finally- any advice for other Xcel Energy customers?
~Parnoid Patty: Call them early in the day or late. Don't forget any personal or account information you might need for Xcel Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Parnoid Patty taken from his Xcel Energy customer service problem that occurred on November 15th, 2017.