Xcel Energy: phone menu is better than any company other tha...
A Xcel Energy customer review by GetHuman user GetHuman-185399 from November 19th, 2017
Background on GetHuman-185399's case
GetHuman: GetHuman-185399 - can you tell our other Xcel Energy customers when your case took place?
GetHuman-185399: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Xcel Energy, and if so, how?
GetHuman: And which of these common Xcel Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-185399 a list of common Xcel Energy problems)
GetHuman-185399: "Meter reading" was why I was trying to call.
GetHuman-185399's review of Xcel Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Xcel Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-185399: phone menu is better than any company other than Apple. Wait timeat * in the morning was very short.**Man was very helpful, patient. Didn't get riled when I didn't understand. Very confusing paying for last month especially when I called in October to get my budget billing set up.Evidently, you were doing maintainance on your system and I was told to call back and didn't. This happens every year with trying to put me on your budget billing which ended up with my having to pay *** dollars one month.**I hate your bothering me with the wash month, etc. There should be a way to set it up and leave it alone unless I call.
GetHuman: Let's quantify your experience contacting Xcel Energy. On a scale of 1 to 5, how easy is it go get help on a Xcel Energy problem?
GetHuman-185399: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-185399: I'd give them a one out of five on communication.
GetHuman: And what about Xcel Energy's ability to quickly and effectively address your problem?
GetHuman-185399: For that I would say two out of five.
GetHuman: And finally- any advice for other Xcel Energy customers?
GetHuman-185399: Call them early in the day or late. Don't forget any personal or account information you might need for Xcel Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-185399 taken from his Xcel Energy customer service problem that occurred on November 14th, 2017.