Xcel Energy: service *****, rude, need for competition in th...
A Xcel Energy customer review by GetHuman user GetHuman-n8928b from November 29th, 2017
Background on GetHuman-n8928b's case
GetHuman: GetHuman-n8928b - can you tell our other Xcel Energy customers when your case took place?
GetHuman-n8928b: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Xcel Energy, and if so, how?
GetHuman: And which of these common Xcel Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-n8928b a list of common Xcel Energy problems)
GetHuman-n8928b: "Setup service" was why I was trying to call.
GetHuman-n8928b's review of Xcel Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Xcel Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-n8928b: service *****, rude, need for competition in the marketplace
GetHuman: Let's quantify your experience contacting Xcel Energy. On a scale of 1 to 5, how easy is it go get help on a Xcel Energy problem?
GetHuman-n8928b: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-n8928b: I'd give them a one out of five on communication.
GetHuman: And what about Xcel Energy's ability to quickly and effectively address your problem?
GetHuman-n8928b: For that I would say one out of five.
GetHuman: And finally- any advice for other Xcel Energy customers?
GetHuman-n8928b: Call them early in the day or late. Don't forget any personal or account information you might need for Xcel Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-n8928b taken from his Xcel Energy customer service problem that occurred on November 25th, 2017.