Xcel Energy: We have exposed wires showing on our line outsi...
A Xcel Energy customer review by GetHuman user ~KAG from November 27th, 2017
Background on ~KAG's case
GetHuman: ~KAG - can you tell our other Xcel Energy customers when your case took place?
~KAG: Yeah. It was evening, on November 25th.
GetHuman: Did you reach out to Xcel Energy, and if so, how?
GetHuman: And which of these common Xcel Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~KAG a list of common Xcel Energy problems)
~KAG: "Meter reading" was why I was trying to call.
~KAG's review of Xcel Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Xcel Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KAG: We have exposed wires showing on our line outside. Everything inside our house has been going through extreme power surges, our washing machine blew up, and we don't have enough power to run a hair dryer or microwave. I went through the call center and was treated horribly by * woman, and told a whole bunch of horrible lies and such from them, which I posted on the facebook website. Then I was told our issue was reported as fixed. Funny...the wires are STILL exposed and we are STILL having severe power surges. This whole experience has been the worst ever, and Xcel's customer service is HORRIBLE. I like how even on this website...only * characters can be entered for the minutes...I am now on ** hours waiting for help, which is **** minutes. RIDIUCLOUS!!!
GetHuman: Let's quantify your experience contacting Xcel Energy. On a scale of 1 to 5, how easy is it go get help on a Xcel Energy problem?
~KAG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KAG: I'd give them a one out of five on communication.
GetHuman: And what about Xcel Energy's ability to quickly and effectively address your problem?
~KAG: For that I would say one out of five.
GetHuman: And finally- any advice for other Xcel Energy customers?
~KAG: Call them early in the day or late. Don't forget any personal or account information you might need for Xcel Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KAG taken from his Xcel Energy customer service problem that occurred on November 25th, 2017.