Xcel Energy: Wonderful man, well -spoken and helpful. Proble...

A Xcel Energy customer review by GetHuman user ~Yoli from November 16th, 2017

Background on ~Yoli's case

GetHuman: ~Yoli - can you tell our other Xcel Energy customers when your case took place?
~Yoli: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Xcel Energy, and if so, how?
~Yoli: I used the 800-895-4999 number I found for on the GetHuman Xcel Energy customer phone number page I was on: Xcel Energy Customer Service Phone Number
GetHuman: And which of these common Xcel Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Yoli a list of common Xcel Energy problems)
~Yoli: "Book appointment" was why I was trying to call.

~Yoli's review of Xcel Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Xcel Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yoli: Wonderful man, well -spoken and helpful. Problem resolved quickly and he gave me more help than I originally had expected to get. Very positive experience in a world where customer service can be very frustrating.
GetHuman: Let's quantify your experience contacting Xcel Energy. On a scale of 1 to 5, how easy is it go get help on a Xcel Energy problem?
~Yoli: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yoli: I'd give them a three out of five on communication.
GetHuman: And what about Xcel Energy's ability to quickly and effectively address your problem?
~Yoli: For that I would say two out of five.
GetHuman: And finally- any advice for other Xcel Energy customers?
~Yoli: Call them early in the day or late. Don't forget any personal or account information you might need for Xcel Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yoli taken from his Xcel Energy customer service problem that occurred on November 9th, 2017.

Xcel Energy

1.75 of 5 stars | 49 reviews

~Yoli's Xcel Energy Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xcel Energy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xcel Energy in any way.

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