Xcel Energy: customer service said call builders call line b...
A Xcel Energy customer review by GetHuman user ~Danny Heath from November 15th, 2017
Background on ~Danny Heath's case
GetHuman: ~Danny Heath - can you tell our other Xcel Energy customers when your case took place?
~Danny Heath: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Xcel Energy, and if so, how?
GetHuman: And which of these common Xcel Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Danny Heath a list of common Xcel Energy problems)
~Danny Heath: "Cancel service" was why I was trying to call.
~Danny Heath's review of Xcel Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Xcel Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danny Heath: customer service said call builders call line builders call line said leave a message we will get back when they sent reply said contact excel energy.com * days ago
GetHuman: Let's quantify your experience contacting Xcel Energy. On a scale of 1 to 5, how easy is it go get help on a Xcel Energy problem?
~Danny Heath: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danny Heath: I'd give them a one out of five on communication.
GetHuman: And what about Xcel Energy's ability to quickly and effectively address your problem?
~Danny Heath: For that I would say one out of five.
GetHuman: And finally- any advice for other Xcel Energy customers?
~Danny Heath: Call them early in the day or late. Don't forget any personal or account information you might need for Xcel Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danny Heath taken from his Xcel Energy customer service problem that occurred on November 12th, 2017.