Xheli.com: I had great difficulty trying to return an item...
A Xheli.com customer review by GetHuman user ~snapple54 from November 13th, 2017
Background on ~snapple54's case
GetHuman: ~snapple54 - can you tell our other Xheli.com customers when your case took place?
~snapple54: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to Xheli.com, and if so, how?
GetHuman: And which of these common Xheli.com customer issues best describes the reason you wanted to talk to them?
(Shows ~snapple54 a list of common Xheli.com problems)
~snapple54: "Complaint" was why I was trying to call.
~snapple54's review of Xheli.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Xheli.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~snapple54: I had great difficulty trying to return an item that did not work right out of the box. The "support service" number is constantly busy, no matter when you call. I never got anyone to answer. They only do "chat" sporadically at best.
GetHuman: Let's quantify your experience contacting Xheli.com. On a scale of 1 to 5, how easy is it go get help on a Xheli.com problem?
~snapple54: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~snapple54: I'd give them a three out of five on communication.
GetHuman: And what about Xheli.com's ability to quickly and effectively address your problem?
~snapple54: For that I would say two out of five.
GetHuman: And finally- any advice for other Xheli.com customers?
~snapple54: Call them early in the day or late. Don't forget any personal or account information you might need for Xheli.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~snapple54 taken from his Xheli.com customer service problem that occurred on November 9th, 2017.