Yahoo: Horrible......I still haven't receive an email...
A Yahoo customer review by GetHuman user GetHuman-231743 from November 26th, 2017
Background on GetHuman-231743's case
GetHuman: GetHuman-231743 - can you tell our other Yahoo customers when your case took place?
GetHuman-231743: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-231743 a list of common Yahoo problems)
GetHuman-231743: "Technical Support" was why I was trying to contact.
GetHuman-231743's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231743: Horrible......I still haven't receive an email back* and I just read this "Replies sent to this email address cannot be answered" in the first email I received. Then in the second email, it says "If you're having another issue or are unable to use the recovery process, we can help!*Before we review your issue in detail, please reply with the following info:**- Your date of birth (MM*DD*YYYY) *- Any mobile numbers that may be listed on your account *We're looking forward to your reply."**Well, I replied and still nothing! HELP ASAP
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-231743: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231743: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-231743: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-231743: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231743 taken from his Yahoo customer service problem that occurred on November 24th, 2017.