Why can't we just call yahoo and speak to a hum...

A Yahoo customer review by GetHuman user ~Linda Walters from November 28th, 2017

Background on ~Linda Walters's case

GetHuman: ~Linda Walters - can you tell our other Yahoo customers when your case took place?
~Linda Walters: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Linda Walters: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda Walters a list of common Yahoo problems)
~Linda Walters: "Account Access" was why I was trying to contact.

~Linda Walters's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda Walters: Why can't we just call yahoo and speak to a human to get help anymore? It was a lot better when we could.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Linda Walters: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda Walters: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Linda Walters: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Linda Walters: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda Walters taken from his Yahoo customer service problem that occurred on November 19th, 2017.


1.22 of 5 stars | 1292 reviews

~Linda Walters's Yahoo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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