Yamaha: Held for * minutes only to have someone answer...
A Yamaha customer review by GetHuman user ~MRB from November 9th, 2017
Background on ~MRB's case
GetHuman: ~MRB - can you tell our other Yamaha customers when your case took place?
~MRB: Sure. It was evening, on November 6th.
GetHuman: Did you reach out to Yamaha, and if so, how?
GetHuman: And which of these common Yamaha customer issues best describes the reason you wanted to talk to them?
(Shows ~MRB a list of common Yamaha problems)
~MRB: "Warranty" was why I was trying to call.
~MRB's review of Yamaha customer service
GetHuman: So how would you sum up your experience for GetHuman's Yamaha customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MRB: Held for * minutes only to have someone answer, transfer me to 'parts', where I got VM msg stating out to lunch with no option to leave a message.
GetHuman: Let's quantify your experience contacting Yamaha. On a scale of 1 to 5, how easy is it go get help on a Yamaha problem?
~MRB: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MRB: I'd give them a five out of five on communication.
GetHuman: And what about Yamaha's ability to quickly and effectively address your problem?
~MRB: For that I would say four out of five.
GetHuman: And finally- any advice for other Yamaha customers?
~MRB: Call them early in the day or late. Don't forget any personal or account information you might need for Yamaha to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MRB taken from his Yamaha customer service problem that occurred on November 6th, 2017.