Yamaha: The customer service rep was not very friendly...

A Yamaha customer review by GetHuman user ~carson from November 15th, 2017

Background on ~carson's case

GetHuman: ~carson - can you tell our other Yamaha customers when your case took place?
~carson: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Yamaha, and if so, how?
~carson: I used the 714-522-9950 number I found for on the GetHuman Yamaha customer phone number page I was on: Yamaha Customer Service Phone Number
GetHuman: And which of these common Yamaha customer issues best describes the reason you wanted to talk to them?
(Shows ~carson a list of common Yamaha problems)
~carson: "Returns" was why I was trying to call.

~carson's review of Yamaha customer service

GetHuman: So how would you sum up your experience for GetHuman's Yamaha customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carson: The customer service rep was not very friendly. if i didnt know the quality of your company, the rep would have discouraged me from further business. I love my guitar!
GetHuman: Let's quantify your experience contacting Yamaha. On a scale of 1 to 5, how easy is it go get help on a Yamaha problem?
~carson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carson: I'd give them a two out of five on communication.
GetHuman: And what about Yamaha's ability to quickly and effectively address your problem?
~carson: For that I would say five out of five.
GetHuman: And finally- any advice for other Yamaha customers?
~carson: Call them early in the day or late. Don't forget any personal or account information you might need for Yamaha to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carson taken from his Yamaha customer service problem that occurred on November 8th, 2017.

Yamaha

4.00 of 5 stars | 19 reviews

~carson's Yamaha Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yamaha, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yamaha in any way.

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