Yamaha: Let me start out by saying- I can not believe t...
A Yamaha customer review by GetHuman user ~BriDown from November 20th, 2017
Background on ~BriDown's case
GetHuman: ~BriDown - can you tell our other Yamaha customers when your case took place?
~BriDown: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Yamaha, and if so, how?
GetHuman: And which of these common Yamaha customer issues best describes the reason you wanted to talk to them?
(Shows ~BriDown a list of common Yamaha problems)
~BriDown: "Financing" was why I was trying to call.
~BriDown's review of Yamaha customer service
GetHuman: So how would you sum up your experience for GetHuman's Yamaha customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BriDown: Let me start out by saying- I can not believe this is Yamaha. A global provider of a multitude of products in the America's, Europe, Asia, Middle East and Africa. **On *-**-**** I purchased a Yamaha RX-A*** from Infinity Electronics online and registered it on Yamaha. The unit worked great and I was very pleased. Yesterday, I turned the unit on and had little to no bass coming out of the subwoofer. I checked the settings to see if anything had changed in the Setup menu. Nothing had. I trouble shooted the subwoofer, resetting it. Unplugging for ** minutes to discharge all electricity, etc. I re-ran YPAO with no changes. I reset the receiver with no changes. No matter what, I had little audio coming from the subwoofer. Where the day before I had ample full tight bass, starting yesterday I had almost none. This morning, I hooked up my old subwoofer and had the same results.**I called Yamaha Support not to long ago today. I spoke with a tech named Keith. He ran me through a
GetHuman: Let's quantify your experience contacting Yamaha. On a scale of 1 to 5, how easy is it go get help on a Yamaha problem?
~BriDown: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BriDown: I'd give them a three out of five on communication.
GetHuman: And what about Yamaha's ability to quickly and effectively address your problem?
~BriDown: For that I would say five out of five.
GetHuman: And finally- any advice for other Yamaha customers?
~BriDown: Call them early in the day or late. Don't forget any personal or account information you might need for Yamaha to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BriDown taken from his Yamaha customer service problem that occurred on November 13th, 2017.