Zappos: These are the best of the best. Super cool peop...

A Zappos customer review by GetHuman user GetHuman-111038 from November 13th, 2017

Background on GetHuman-111038's case

GetHuman: GetHuman-111038 - can you tell our other Zappos customers when your case took place?
GetHuman-111038: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Zappos, and if so, how?
GetHuman-111038: I used the 800-927-7671 number I found for on the GetHuman Zappos customer phone number page I was on: Zappos Customer Service Phone Number
GetHuman: And which of these common Zappos customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-111038 a list of common Zappos problems)
GetHuman-111038: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-111038's review of Zappos customer service

GetHuman: So how would you sum up your experience for GetHuman's Zappos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-111038: These are the best of the best. Super cool people. I generally hate tech support, and I used to work tech support.
GetHuman: Let's quantify your experience contacting Zappos. On a scale of 1 to 5, how easy is it go get help on a Zappos problem?
GetHuman-111038: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-111038: I'd give them a three out of five on communication.
GetHuman: And what about Zappos's ability to quickly and effectively address your problem?
GetHuman-111038: For that I would say four out of five.
GetHuman: And finally- any advice for other Zappos customers?
GetHuman-111038: Call them early in the day or late. Don't forget any personal or account information you might need for Zappos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-111038 taken from his Zappos customer service problem that occurred on November 12th, 2017.

Zappos

3.00 of 5 stars | 14 reviews

GetHuman-111038's Zappos Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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