Zappos: they care about their customers, they're friend...

A Zappos customer review by GetHuman user ~erock from October 27th, 2017

Background on ~erock's case

GetHuman: ~erock - can you tell our other Zappos customers when your case took place?
~erock: Yes I can. It was middle of the night, on October 20th.
GetHuman: Did you reach out to Zappos, and if so, how?
~erock: I used the 800-927-7671 number I found for on the GetHuman Zappos customer phone number page I was on: Zappos Customer Service Phone Number
GetHuman: And which of these common Zappos customer issues best describes the reason you wanted to talk to them?
(Shows ~erock a list of common Zappos problems)
~erock: "Warranty claim" was why I was trying to call.

~erock's review of Zappos customer service

GetHuman: So how would you sum up your experience for GetHuman's Zappos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~erock: they care about their customers, they're friendly, and they want to help you for reasons beyond their simple corporate loyalties.
GetHuman: Let's quantify your experience contacting Zappos. On a scale of 1 to 5, how easy is it go get help on a Zappos problem?
~erock: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~erock: I'd give them a five out of five on communication.
GetHuman: And what about Zappos's ability to quickly and effectively address your problem?
~erock: For that I would say two out of five.
GetHuman: And finally- any advice for other Zappos customers?
~erock: Call them early in the day or late. Don't forget any personal or account information you might need for Zappos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~erock taken from his Zappos customer service problem that occurred on October 20th, 2017.

Zappos

3.00 of 5 stars | 14 reviews

~erock's Zappos Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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