Zappos: they never answer. constantly get automated mes...

A Zappos customer review by GetHuman user ~hate these people from November 19th, 2017

Background on ~hate these people's case

GetHuman: ~hate these people - can you tell our other Zappos customers when your case took place?
~hate these people: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Zappos, and if so, how?
~hate these people: I used the 800-927-7671 number I found for on the GetHuman Zappos customer phone number page I was on: Zappos Customer Service Phone Number
GetHuman: And which of these common Zappos customer issues best describes the reason you wanted to talk to them?
(Shows ~hate these people a list of common Zappos problems)
~hate these people: "Returns" was why I was trying to call.

~hate these people's review of Zappos customer service

GetHuman: So how would you sum up your experience for GetHuman's Zappos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate these people: they never answer. constantly get automated message that no one is available and no way to leave a message and the "have them call you" option on this website actually had American Express call me back instead of Zappos who I was trying to contact. Tried calling the provided ph * for Zappos here for over an hr - still have not gotten through to anyone
GetHuman: Let's quantify your experience contacting Zappos. On a scale of 1 to 5, how easy is it go get help on a Zappos problem?
~hate these people: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate these people: I'd give them a four out of five on communication.
GetHuman: And what about Zappos's ability to quickly and effectively address your problem?
~hate these people: For that I would say three out of five.
GetHuman: And finally- any advice for other Zappos customers?
~hate these people: Call them early in the day or late. Don't forget any personal or account information you might need for Zappos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate these people taken from his Zappos customer service problem that occurred on November 9th, 2017.

Zappos

3.00 of 5 stars | 14 reviews

~hate these people's Zappos Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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