Zappos: could not talk to a service rep. i do not have...

A Zappos customer review by GetHuman user ~dolores long from November 19th, 2017

Background on ~dolores long 's case

GetHuman: ~dolores long - can you tell our other Zappos customers when your case took place?
~dolores long : Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Zappos, and if so, how?
~dolores long : I used the 800-927-7671 number I found for on the GetHuman Zappos customer phone number page I was on: Zappos Customer Service Phone Number
GetHuman: And which of these common Zappos customer issues best describes the reason you wanted to talk to them?
(Shows ~dolores long a list of common Zappos problems)
~dolores long : "Complaint" was why I was trying to call.

~dolores long 's review of Zappos customer service

GetHuman: So how would you sum up your experience for GetHuman's Zappos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dolores long : could not talk to a service rep. i do not have access to a copier for a return label. can it be hand printed?
GetHuman: Let's quantify your experience contacting Zappos. On a scale of 1 to 5, how easy is it go get help on a Zappos problem?
~dolores long : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dolores long : I'd give them a five out of five on communication.
GetHuman: And what about Zappos's ability to quickly and effectively address your problem?
~dolores long : For that I would say one out of five.
GetHuman: And finally- any advice for other Zappos customers?
~dolores long : Call them early in the day or late. Don't forget any personal or account information you might need for Zappos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dolores long taken from his Zappos customer service problem that occurred on November 14th, 2017.

Zappos

3.00 of 5 stars | 14 reviews

~dolores long 's Zappos Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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