For ZARA customer service, to the attention of...
A Zara customer review by GetHuman user ~osnat kohen from November 5th, 2017
Background on ~osnat kohen's case
GetHuman: ~osnat kohen - can you tell our other Zara customers when your case took place?
~osnat kohen: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Zara, and if so, how?
GetHuman: And which of these common Zara customer issues best describes the reason you wanted to talk to them?
(Shows ~osnat kohen a list of common Zara problems)
~osnat kohen: "Returns" was why I was trying to call.
~osnat kohen's review of Zara customer service
GetHuman: So how would you sum up your experience for GetHuman's Zara customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~osnat kohen: For ZARA customer service, to the attention of PLINO*Topic: - Letter of complaint***I faced to you with a lot of confidence that you will Dealt with severely in the nasty incident that I encountered when I wander around zara's branch in Israel, mainly in Nazareth ZARA's branch ***I wandered around in all over the world in zara's branches, and I am a very loyal customer, but like this nasty service I didn't saw all my life!!**I entered Nazareth zara's branch to buy for new boy a present and I hasten to my work*Zara workers help me to choose a kind present and they make me convinced and satisfied.**I turned to the cash register to pay, and I stand queue like the other customer, I dare to ask the cashier politely, if she can calculate me because I was so hurry to my work!**And here is the big choke when she looked at me in a cruel glance and she answered me in insolence, Imperative mood tone: - *"wait like the other people in the queue"*And I heard bad saying, that customers mustn't heard
GetHuman: Let's quantify your experience contacting Zara. On a scale of 1 to 5, how easy is it go get help on a Zara problem?
~osnat kohen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~osnat kohen: I'd give them a three out of five on communication.
GetHuman: And what about Zara's ability to quickly and effectively address your problem?
~osnat kohen: For that I would say four out of five.
GetHuman: And finally- any advice for other Zara customers?
~osnat kohen: Call them early in the day or late. Don't forget any personal or account information you might need for Zara to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~osnat kohen taken from his Zara customer service problem that occurred on October 28th, 2017.